PRIVACY POLICY

Privacy at a Glance

At https://raymancini.au/, we respect your right to privacy and are committed to protecting your personal information. We collect personal details (such as your name, email address, contact information, and health or performance data for specific coaching cohorts) solely to provide our services, share insights, deliver masterclasses, and process programme applications. We do not sell your personal data to third parties. For comprehensive details on how your data is collected, stored, and protected, or to exercise your privacy rights, please review our full Privacy Policy below.

1. Introduction and Overview

This Privacy Policy outlines how Ray Mancini and affiliated entities ("we", "us", "our") collect, use, store, disclose, and manage your personal information in connection with the website https://raymancini.au/ (the "Site"), our podcasts, digital media, publications, executive coaching, and mastery programmes.

We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international privacy laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA) where applicable.

By accessing our Site, purchasing products or services, subscribing to communications, or applying for coaching cohorts, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information necessary to deliver our services, process inquiries, and provide an enhanced user experience.

A. Information You Provide Voluntarily

• Contact and Identification Data: Name, email address, phone number, mailing address, and professional title when you fill out contact forms, subscribe to updates, request information, or purchase books or courses.
• Application and Assessment Data: Information provided during cohort application processes (for example, The Symbiotic Collective, executive coaching, or mastery journeys), including professional background, performance goals, and lifestyle assessments.
• Sensitive and Health Information: For specific high-performance coaching programmes involving biomarker mapping or physical wellness assessments, we may collect health, fitness, or biological data. We only collect sensitive health data with your explicit, written consent.
• Payment and Financial Data: Transaction details, billing addresses, and payment details processed securely through third-party payment gateways (such as Stripe or PayPal). We do not store complete credit card details on our servers.
• Media and Audio Data: Interactions related to studio bookings, podcast guest inquiries, or media submissions.

B. Information Collected Automatically

• Technical and Usage Data: IP address, browser type, device identifiers, operating system, pages visited, duration of visit, referring URL, and interaction with podcast episodes or media embeds.
• Cookies and Tracking Technologies: Cookies, web beacons, and pixels to analyse site performance, personalise content, and manage advertising preferences.

3. How We Use Your Information

We collect and process your personal information for the following purposes:

• Service Delivery: To deliver purchased materials, conduct performance coaching, process cohort applications, and manage studio or podcast requests.
• Communication: To respond to inquiries, send administrative updates, provide newsletter subscriptions, and deliver content related to The Symbiotic Shift, books, and podcasts.
• Programme Customisation: To tailor high-performance biological and psychological frameworks to your specific data (where opted into clinical or biomarker programmes).
• Analytics and Optimisation: To understand how visitors use our Site, improve functionality, and refine our content offerings.
• Legal and Compliance: To fulfil statutory obligations, prevent fraudulent activity, enforce terms of service, and maintain corporate security.

4. Legal Basis for Processing (GDPR Compliance)

If you reside in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Consent: When you explicitly opt in (such as subscribing to newsletters or providing sensitive health data).
• Contractual Necessity: When processing is required to fulfil a contract with you (such as delivering paid coaching or digital products).
• Legitimate Interests: To improve our services, secure our platform, and communicate relevant operational insights.
• Legal Obligation: To comply with applicable financial, statutory, or tax laws.

5. Disclosure and Sharing of Information

We value your trust and do not sell, rent, or trade your personal information to third parties. We disclose data only in the following circumstances:

• Service Providers and Vendors: Trusted third-party service providers who assist in operating our website, managing email distributions, processing payments, hosting cloud infrastructure, or analysing web metrics. These providers are bound by strict confidentiality obligations.
• Health and Clinical Partners: For specialised performance programmes requiring medical or biomarker analysis, data is shared exclusively with accredited diagnostic laboratories or medical partners with your express consent.
• Legal Requirements: If required to do so by law, court order, regulatory bodies, or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, client data may be transferred under strict confidentiality agreements.

6. International Data Transfers

Our operations are based in Western Australia. If you access the Site from outside Australia, your data will be transferred to and processed on servers located in Australia and other global cloud infrastructure locations. We ensure adequate safeguards (such as Standard Contractual Clauses) are implemented to protect your personal information across borders.

7. Data Retention and Security

Security Measures: We employ industry-standard administrative, physical, and electronic security measures, including SSL encryption, secure access controls, and firewalls, to safeguard your data against unauthorised access, loss, or alteration.

Retention Period: We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (such as tax, audit, or legal reporting obligations). Sensitive health data is purged or anonymised once programme commitments conclude, subject to regulatory requirements.

8. Your Rights and Choices

Depending on your jurisdiction, you possess specific rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal data we hold about you and request corrections to inaccurate information.
• Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to legal retention obligations.
• Opt-Out or Unsubscribe: You can opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our communications or contacting us directly.
• Consent Withdrawal: You may withdraw your consent for sensitive data processing (such as biomarker or health tracking) at any time.
• Data Portability: You may request a structured, machine-readable copy of the personal data you provided to us.

To exercise any of these rights, please contact us at privacy@raymancini.au.

9. Third-Party Links and Embedded Content

Our Site contains links to external platforms, social media channels (such as YouTube, Instagram, and TikTok), and third-party tools. This Privacy Policy applies solely to https://raymancini.au/. We are not responsible for the privacy practices, content, or data security of external websites. We encourage you to review the privacy statements of any external sites you visit.

10. Children's Privacy

Our Site and services are intended for adults and professionals. We do not knowingly collect or solicit personal information from individuals under the age of 18 (or 16 in certain regions). If we learn that we have collected personal data from a minor without verification of parental consent, we will delete that information immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal standards. Updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

12. Contact and Complaints Procedure

If you have questions, concerns, or wish to file a complaint regarding our privacy practices, please contact us:

Privacy Officer
Ray Mancini Enterprise
Website: https://raymancini.au/contact
Email: privacy@raymancini.au
Location: Perth, Western Australia

If you reside in Australia and are unsatisfied with our response to a privacy complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.